RTNE is a supply chain builder and facilitates the booking of accommodation / activity / package through service providers, who offer accommodation and services to tourists. Hence by agreeing to make payments and/or accept confirmation note/voucher, guests implicitly agree to following Terms & conditions:

INFORMATION: The information available on the portal www.rtne.co.in is based on the first hand data collected by RTNE’s partner Destination Management Companies aimed to cater to different segment of travelers, hence may or may not be suitable to all customer segments.

RESERVATION:

1. Booking is confirmed subject to full payment.
2. An accommodation is blocked for maximum of 24 hours and unless specified in written communication from RTNE and is automatically relieved after the expiry of the period.
3. All extras are paid directly.
4. Before confirming rooms to its customers, RTNE makes it sure that the room is available. In a rare case when the room is confirmed and the confirmation voucher is sent to the customer and still the room is not available to customer, RTNE’s liability is limited to the full amount of reservation charges. However, RTNE will try its best to provide next best available option.

CANCELLATION: RTNE is a facilitator, providing unbiased information and helping visitors to book stay options in remote rural location of India. RTNE works on behalf of accommodation providers and hence follow the cancellation policy of each accommodation provider. However a general policy statement which covers a majority of the accommodation options is mentioned below: 

1. Cancellation of booking done more than 15 days prior to date of check-in; 90 % amount would be refunded to the customer.
2. Cancellation of booking done between 14 days to 7 days prior to date of check-in 50 % amount would be refunded to the customer.
3. Cancellation of booking done in less than or equal to 7 days prior to check-in date; no refund would be given to the customer.
4. Some accommodation providers do not offer refund but may allow postponements with terms & conditions. In such case RTNE will issue a credit note to the customers.
5. For any cancellation made by the guest, service tax/charge will not be refunded.
6. The money would be paid by cheque/net transfer to the account specified by the user in his e-mail.
7. The user can cancel/modify the bookings done by sending e-mail to RTNE at info@rtne.co.in.
8. The availability of the facility in case of modifications of dates would be solely at discretion of RTNE.
9. In case of any query processing relating to cancellation/postponement/modification, a processing charge of Rs. 50 would be levied or deducted from the net amount payable.
10. As mentioned above RTNE act as a facilitator between guests and accommodation provider to get the bookings done, however in case of a legal dispute related to refunds, cancellations, postponements etc., guest will have to deal directly with the hotel / Service Provider management.RTNE will provide all contact details, documentation and any other support as required to facilitate such action, as the guest may require it except for RTNE’s on-site representation of the case.

CHILD POLICY:

1. Children below five years of age will be accommodated free of charge in the parents' room.
2. In the case of children in the 6-12 age groups, an extra mattress is provided at an additional charge at each stay on request.
3. In all policy matters, the accommodation provider has a final say and we are bound by their policies.

INDEMNITY:

1. As a customer, he/she is fully aware of the dangers and inherent risks of illness, injury, death, loss & damage of property that may be involved in travelling to some of the remote location offered by RTNE.
2. It is customer’s sole responsibility to insure him/her self, belongings and any other valuable assets.
3. The customer has been advised to obtain the necessary insurance that is commercially available to protect him/her self against accidental death & disability, major medical, emergency medical evacuation, loss of personal effects and trip cancellation.
4. The customer understand the risks of the harsh wilderness habitat, the risk of malaria, the forces of nature and the dangers of his participation in outdoor activities – all of which are beyond the control of the owner.
5. The customer recognizes that such risk may be present at any time, before, during and after his or her arrival.
6. The customer is fully aware that medical services and facilities may not be readily available.
7. The customer agrees not to sue RTNE, the owners, their appointed DMC/agents, associates, office members, suppliers and / or employees on account of any losses, claims, costs, liabilities or damages – and further, and agree not to claim the unenforceability of this agreement.
8. The customer agree the foregoing obligation shall be binding upon him or her personally as well as upon his or her heirs, executors, trustees, administrators and members of his or her family.

PAYMENT: RTNE issues confirmation voucher only on receipt of full amount payable inclusive of taxes. The same is passed on to the accommodation providers as mutually agreed.

The payment can be made into the following ICICI Bank account

NAME  -  NE Rural Tourism Pvt. Ltd.
BANK A/C  -  077 105 000 081
BRANCH  -  Sawantwadi
RTGS/NEFT/IFSC Code  -  ICIC0000771